Item Title

Description

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Specification

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Conditions:

• Brand New
  Brand New products are new and unused. Never removed from their packaging and not damaged in any way. They are covered by a 1 year manufacturer warranty. Most brand new items are in retail packaging, however some are in OEM 'brown' boxes.
  
  
• Gold/Ex-Demo
  As new, but opened retail or OEM boxes. The Ex-Demo stock has typically been evaluated by staff members prior to management making retail purchases. They may have very minor handling marks such as scuffs or very small scratches, but no damage and are in immaculate working order.
  
  
• Silver/Ex-Display
  Gold items are still new, but are Ex-Display models. These are units that have been on display for demonstration purposes for customers to look at. They may have light signs of wear and slight damage such as scratches, minor marks, scuffs or small dents. They are in immaculate working order however.
  
  
• Bronze/Refurbished
  Silver stock is professionally refurbished, cleaned and restored to full working order. Will likely have some signs of use, moderate damage to casing or scratches / small cracks, they will work as well as a brand new product and are all tested to meet the manufacturers original specifications. Refurbished products will most likely be in non-retail (OEM) packaging.

Warranty

All our products are covered by a full 12 month UK manufacturer's warranty unless stated otherwise on the listing. This applies to manufacturing defects or hardware faults that develop in the first 12 months.

All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email them if you would like a digital copy.

Please note: Any item delivered damaged must be reported to us within 48 hours.

In the event of a fault developing in the first 30 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and returning the issue back to normal. If the fault develops after 30 days, you will need to get in touch with the manufacturer to launch a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.

Delivery

Shipping and Delivery Estimates

We provide free next day delivery on every order over the value of £50. In addition, if you place your order before 12pm, the order is usually shipped the same day; true next day delivery at the push of a button.

If you would like your product to be delivered next working day, please place your order before 12pm for same day shipping. Saturday or Sunday delivery is also available on request for an additional £10 charge. Please let us know in advance if possible.

All of our deliverys are shipped with tracked couriers, usually DPD, except small accessories or low value items which are sent via Royal Mail.

We will only ship your item(s) to eBay verified addresses provided at the time you make payment. A valid phone number and email is required for all orders, this is required by couriers for shipping and also used for payment verification. This is an important security measure to reduce fraud and protect your purchase. The courier will also require a signature on delivery so please make sure you select an address where someone will be available. Tracking details are uploaded to eBay when the orders are shipped, you should be notifed by email through eBay once this is completed.

Please Note:

• We do not currently ship to PO Boxes or BFPO addresses. We reserve the right to cancel and refund any orders going to these addresses.
• You will receive a despatch notification email containing your tracking number when your item is despatched.
• Delivery of your item will take place between Monday-Friday and between the hours of 09:00am-5:00pm. The order must be signed for at the registered PayPal/eBay address. Items will NOT be left in garages, porches or left with neighbours etc.
• DPD deliveries will be attempted twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A fee of £10.00 may be charged for further deliveries.
• Free express delivery is only available for Mainland UK. There will be an extra charge for Northern Ireland, Channel Islands, Isle of Man, Shetland & Scottish Islands or the Republic of Ireland.

Returns

TEKshop provides a 30 day money back guarantee on all purchases.

A 30 day cancellation period provides UK and EU consumers with a cooling off period to assess their purchase. You have a right to cancel the contract without giving any reason. The cancellation period starts when we enter into a contract with you and will end 30 days after you have taken possession of the goods (or they have been accepted at your delivery address) we are supplying you.

In order to exercise your right to cancel you must inform us of your decision by a clear statement in writing via the eBay messaging system, or by using eBays inbuilt return tools. We will acknowledge your cancellation and send you specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation notice.

If there are any problems with your item or you find it faulty on arrival please email us or contact us on the phone before leaving feedback - we aim to please, not disappoint and will do everything we can to resolve the problem to your satisfaction.

All returned items must be in their original and unused condition, complete with all parts / accessories supplied and original packaging. Faulty items are expertly checked on return and if item is found not to be faulty by our technicians we will return the same item to you. In this instance you will be liable for any return carriage.

About Us

Save on Electronics, LTD (trading as TEKshop), is a well-known and long established, independent online retailer offering some of the best electrical deals to consumers at amazing low prices.

TEKshop is a family business with over 10 years of experience trading on eBay. We have 100% positive feedback and we aim to offer wide ranges of IT equipment and electronics to both home and business users. At great discounts! We have have gained a commendable reputation for providing quality branded electrical goods, as well as oustanding customer service.

We offer today's top Brand names in Electronics such as Asus, Dell, MSI, Sony, Panasonic, Microsoft, Lenovo and Acer at heavily discounted prices, in varying condition from new to refurbished. We sell items such as Laptops, Desktop Computers, TVs, Tablets, Projectors and PC Components, we hope you will find something you like! We have a dedicated team of engineers on hand to test and ensure all our equipment is in perfect working order.

Great Customer Service

We believe in treating our customers how we would like to be treated ourselves. Customer care and satisfaction are paramount to us, and thus we strive to maintain our exceptionally high standard while constantly trying to improve it further.

Our after sales team are second to none, and it's not all just about feedback. We want you to have the best experience possible with your new equipment, so if you find you have any issues with your purchase, this team are on hand to jump in and get things running smoothly again.

Speaking of feedback, we have 99.99%+ positive feedback over our 10 years of trading via eBay, we have always taken care of our customers and this shows in the positive rating we are quite proud to shout about!

We also don't believe in sales or comission targets, simply put, we want the best experience possible for our staff and our customers. Because of this no target policy, we are free to give advice and technical support with no bias to anyone who needs it. You can always contact us for frindly advice, troubleshooting and support.

Free Next Day Delivery on Every Order over £50

We provide free next day delivery on every order over the value of £50. In addition, if you place your order before 12pm, the order is usually shipped the same day; true next day delivery at the push of a button.

Payment Policy

We accept payment via eBay and Bank Transfers.

Bank Transfer - please get in touch and we will provide the bank details for transfer.

All our prices are fully inclusive of VAT at the current rate. Immediate payment is required on all Buy It Now purchases.

We can only ship to the address that we receive through eBay to be eligible for buyer-seller protection. All orders are usually dispatched within 1 working day of receiving cleared payment.

Sometimes we may need to contact you for additional verification or in cases where your address is unconfirmed. Please make sure you enter your phone number and email address correctly and that they are up to date.

• We cannot accept personal or business cheques
• We cannot ship to any address you give us over Email, phone or eBay message
• Please provide the correct address When you make the payment.
• Once made payment after we will not be able to change the shipping address.
• Feel free to ask Questions before Buying.